Shipping Policy
Last Updated: September 24, 2026
At Zatye, we aim to process and deliver your orders as quickly and safely as possible. Please review the information below regarding order processing, shipping, and delivery.
1. Order Processing Time
All orders are generally processed within 1–3 business days (Monday–Saturday, excluding public holidays).
Orders placed on public holidays or later in the day may be processed on the next business day.
We make every effort to dispatch orders quickly. However, during busy periods such as Eid, sales, promotional events, or new product launches, processing may take up to 4–5 business days.
Personalized or customized jewelry may require additional processing time depending on the customization requested.
2. Shipping & Delivery Areas
We currently deliver to major cities, towns, and many other locations across Pakistan through third-party courier services.
The courier used for your order may vary depending on your location, order size, and courier availability.
International shipping is currently not available.
3. Estimated Delivery Times
Estimated delivery times after your order has been dispatched are:
- Major Cities: 2–4 business days
- Other Cities & Towns: 4–6 business days
- Remote / Rural Areas: 5–7 business days
Please note that these are estimated delivery times and not guaranteed delivery dates.
Delivery may occasionally be delayed due to public holidays, weather conditions, courier operations, incorrect or incomplete addresses, high order volumes, or other circumstances outside our reasonable control.
4. Shipping Charges
Any applicable shipping charges will be displayed during checkout before you complete your order.
Shipping charges may vary depending on the destination, order, courier service, or any shipping promotion currently being offered by Zatye.
Unless otherwise required by applicable law, original shipping charges are generally non-refundable when an order is returned, except where the return is due to an incorrect, damaged, or defective product supplied by us.
5. Order Tracking
Once your order has been dispatched, tracking information may be provided through SMS, WhatsApp, email, or another available communication method.
You can use the provided tracking information to follow the progress of your shipment through the relevant courier service.
Please allow some time after dispatch for tracking information to become active in the courier's system.
6. Correct Delivery Information
Please make sure your name, phone number, city, and complete delivery address are correct before placing your order.
Zatye cannot be responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.
If a parcel has to be shipped again because incorrect information was provided, additional delivery charges may apply.
7. Cash on Delivery
Where available, Cash on Delivery (COD) orders must be paid for when the parcel is delivered.
Please make sure that you or someone authorized by you is available to receive the parcel at the provided address.
Our team or courier partner may contact you by phone, SMS, or WhatsApp to confirm your order or delivery details.
8. Failed Delivery Attempts
Courier companies may make more than one attempt to deliver your parcel depending on their policies.
If delivery cannot be completed because the customer is unavailable, cannot be contacted, refuses the parcel, or has provided incorrect information, the parcel may be returned to us.
Additional shipping charges may apply if you request the order to be shipped again.
9. Delayed or Missing Orders
If your order has taken longer than the estimated delivery period, please contact us with your order number.
We will assist you in checking the shipment status with the relevant courier.
Once an order has been handed over to a third-party courier, certain delays may be outside Zatye's direct control. However, we will make reasonable efforts to assist you in resolving delivery-related issues.
10. Damaged Packages
If your parcel arrives visibly damaged, please take photos or a video of the package and product and contact us as soon as possible.
Claims relating to damaged, defective, or incorrect products will be handled according to our Refund & Return Policy.
11. Contact Us
For questions regarding shipping, tracking, delivery, or your order, please contact us:
Zatye
Email: zatyejewels@gmail.com
WhatsApp/Phone: +92 328 9789488
Pakistan
When contacting us about an existing order, please include your order number so we can assist you more quickly.
Thank you for shopping with Zatye.