Refund & Return Policy

At Zatye, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or exchange according to the terms below.

Returns & Exchanges

We accept returns and exchanges within 7 days of delivery.

To be eligible for a return or exchange:

  • The product must be unused and unworn.
  • It must be in its original condition and packaging.
  • All original tags, if applicable, must remain attached.
  • You must provide your order number or proof of purchase.
  • The return request must be submitted within 7 days of receiving your order.

To request a return or exchange, please contact our customer support team before sending the product back.

Damaged or Incorrect Products

Please inspect your order as soon as you receive it.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and clear photos or videos of the product.

Once the issue has been verified, we will assist you with a replacement, exchange, or refund as appropriate.

Personalized Products

Personalized and custom-made products, including jewelry made with a custom initial or letter, are created specifically for you and therefore cannot normally be returned or exchanged due to a change of mind.

If a personalized item arrives damaged, defective, or incorrectly customized due to an error on our part, please contact us and we will resolve the issue.

Return Shipping

Customers are responsible for the cost of returning products to us unless the item received was damaged, defective, or incorrect.

Original delivery charges are non-refundable unless otherwise required by applicable law.

Please contact us before returning an item so that we can provide you with the correct return instructions.

Refunds

Once we receive your returned product, it will be inspected to make sure it meets our return requirements.

If your return is approved, your refund will be processed within 5 business days.

For prepaid orders, refunds will generally be issued to the original payment method. The time it takes for the amount to appear in your account may depend on your bank or payment provider.

For Cash on Delivery (COD) orders, approved refunds may be issued through bank transfer, mobile wallet, or another available refund method.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Orders can only be cancelled before they have been processed or dispatched. Once an order has been shipped, it will be subject to our standard return policy.

Customized or personalized orders may not be cancelled once customization has started.

Contact Us

For returns, exchanges, refunds, or order-related questions, contact us at:

Zatye
Email: zatyejewels@gmail.com
WhatsApp/Phone: +923289789488
Pakistan